Terms and Conditions


Return, Exchange And Refunds Policy:

Products must be factory sealed to receive exchange or a refund with your purchase within 30 days you may return any Unopened items with complete package and item for a refund, or exchange. and shipping charges are not refundable.

Return your order or items for a refund or exchange the coupon amount (if any) will be deducted from your a refund or exchange. 

No authorization required For return or exchange. the Unopened items with copmplet package to be returned and enclose a note indicating if you want an exchange or a refund. and day time phone #.


Defective Products

We will be happy to exchange any defective product for the same title within 30 days of purchase. Once we have received and processed your return we will ship your replacement.


Opened Products

Sorry, unfortunately we cannot accept opened, non-defective items for a refund or exchange due to health risks, only unopened or mechanically defective items are accepted for an exchange.


Shipping charge will apply for any return shipping if the item does not meet our return policy.


Return Orders

Customer is responsible for additional shipping charges if your order has been returned to us due to any of the reasons listed, International return and Custom return. U.S.P.S. will ship the undeliverable package back to us.  to reship your package, a new shipping charge will apply. Refusing to accept a shipped order will result  shipping fee. You will not be credited the full amount.


Please note: for New Order

If The Credit Card holder name does not match, and the address provided does not match billing address of cardholder; or if your shipping address is different than your billing address, we may need to verify all your information, and shipping address. 

For Verification please provide us with your working phone#, if we are unable to verify your order and information by phone call or sending email, we may not ship your order. We will wait for you to respond our phone call or email.



Shipping notification

As soon as we ship your order, you will receive a order shipped notification email with tracking number in US shipping ,for International if available.


Shipping within US,

as soon as we shipped them out, it usually takes:

Domestic Shipping

U.S.P.S. Express Mail (R) : United states Postal Service, Post Office, 1-2 Days 

U.S.P.S. Priority Mail (R) : United states Postal Service, Post Office, 3-4 Days


UPS Next Day Air Saver : Guaranteed Next Business Day, Delivery typically by 3:00 p.m.

UPS 2nd Day Air : Guaranteed 2 Business Days, Delivery typically by end of day 

UPS 3 Day Select : Guaranteed 3 Business Days, Delivery by end of day 

UPS Ground : Guaranteed 1-5 Business Days, Delivery based on distance to destination


International Shipping:

As soon as we ship out your item(s), it normally takes...


via USPS Express Global Mail (US Postal Service) - between 5 to 15 days with tractable number online

Sometimes your packages might delayed due to your country's customs duty. Also you will be charged for your own country's duty. 


For payment by mail, 

(USD money orders or cashier checks) please email us your shipping address, and send your payment to:



9547 CozyCroft Ave.

Chatsworth, California 91311

United States

Phone: (818)341-2100


Website: http://www.kobaci.com